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Social Media Management

Execute social media that builds audiences and drives engagement.
★★★★★ 25 years · 50+ countries · 25,000+ trained
Social Media Management

Effective social media management is part creative, part analytical and part strategic. This course builds practical, platform-level skills for the channels that matter most — Instagram, LinkedIn, YouTube and X. You will learn to create compelling content, build and engage communities, use analytics to refine your approach, and stay ahead of emerging trends and platform changes that affect how audiences engage.

What this course covers

Instagram content strategy and visual storytelling, LinkedIn professional engagement and networking, YouTube video and multimedia strategy, and X (formerly Twitter) for real-time engagement.

How it works

Every session runs in a small, boardroom-format group — typically six to eight senior professionals. Your trainer tailors content to the specific industries, organisations and challenges each participant brings, so you work on real situations, not generic examples. The learning combines evidence-based best practice briefings with structured discussions, practical workshops and peer learning. This is training with a coaching and consulting flavour — focused on building skills and producing outputs you can apply in your work immediately.

What you will be able to do
  • Apply platform-specific best practices to build and engage your audience effectively
  • Create strategic, visually compelling content tailored to your brand and audience
  • Use analytics and insights to measure performance and refine your approach
  • Build and manage active online communities across key platforms
  • Navigate emerging trends and platform changes to maintain a competitive presence
  • Design a content calendar and publishing workflow for consistent execution
  • Adapt your approach to different platforms, audiences and organisational objectives
  • Leave with a ready-to-execute social media plan for your organisation
Course content
Instagram
Master visual storytelling and community building on Instagram.
  • Optimising your Instagram business profile
  • Crafting visually compelling posts, stories and reels
  • Developing a consistent and engaging content strategy
  • Utilising analytics to refine your approach
  • Case studies of standout Instagram campaigns
LinkedIn
Elevate professional engagement and build influential networks through LinkedIn.
  • Building a compelling LinkedIn company page
  • Strategies for thought leadership and personal branding
  • Leveraging LinkedIn for corporate storytelling and B2B marketing
  • Effective community management and professional engagement
  • Successful LinkedIn campaign examples and insights
YouTube
Harness the power of YouTube as a video platform and content engine.
  • Launching and optimising your YouTube channel
  • Creating impactful multimedia content that drives engagement
  • Developing effective video strategies
  • Enhancing visibility through SEO and keyword optimisation
  • Case studies of successful video marketing campaigns
X (formerly Twitter)
Master fast-paced conversations and real-time engagement on X.
  • Best practices in real-time brand communication
  • Crisis management and reputation monitoring using X
  • Techniques for compelling short-form content
  • Maximising reach through effective hashtags and trending topics
  • Tools for automation, analytics and integrated social management
Who should attend

This course is for communication professionals, marketing executives, social media managers and anyone responsible for day-to-day content and engagement across digital platforms. It is designed for practitioners who want to sharpen their platform-level execution and build a disciplined, results-driven approach.

Dates and booking
One day face-to-face · Two half-days live online
  • Live Online
    11–12 November 2026· $950
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Request a custom session
All prices exclude local VAT where applicable
25 years·50+ countries·25,000+ trained
British Accreditation CouncilCPD CertifiedKHDA ApprovedPearson Assured
Your trainers

The following are some of the ISOC trainers who regularly lead this course, depending whether you join us in London, Dubai or live online.

Chaker Khazaal
Chaker Khazaal
Writer, public speaker and social media specialist
Award-winning author, public speaker and social media specialist. Ranked first in Arabian Business's 100 Most Powerful Arabs Under 40. Has spoken at the UN, Google and Meta. Executive Chairman of OBCIDO Inc. Trains in English and Arabic.
Elena Yakunina
Elena Yakunina
Strategic communications and reputation specialist
Strategic communications and reputation specialist with more than 20 years' experience. Former communications director at Nestlé, GlaxoSmithKline and Ehrmann AG. Speaker at World Communication Forum Davos. Bilingual English and Russian.
Hassan Siddiqi
Hassan Siddiqi
Professional development trainer and leadership coach
Professional development trainer with more than 10 years' corporate training and senior management experience. Clients include Shell, Aramco, Samsung and Abu Dhabi Global Markets. Toastmasters champion speaker. Delivers in English and Arabic.
Louise Watson
Louise Watson
Strategic communications consultant and executive advisor
Strategic communications consultant with 25 years' experience. Led EMEA teams at Ogilvy, Weber Shandwick and H+K Strategies for P&G, Shell, Nestlé, Unilever, Mastercard and British Airways. Trained more than 1,000 senior leaders. UK-based.
Samantha Dancy
Samantha Dancy
Social media and corporate communications consultant
Social media and corporate communications consultant. Founder of Footstep Communications. Experience across Emirates, Jumeirah, P&G, Emaar, Hill and Knowlton and Dubai World Trade Centre. Contributor to Entrepreneur Middle East. Dubai-based.
What participants say
★★★★★
“The trainer was extremely knowledgeable and was able to extract the best possible outcome for me. Our breakout sessions were positive and productive with the information provided.”
Barbara Weinberg
OBCIDO Inc
★★★★★
“This course has by far been my favourite. It really made me think differently.”
Dareen Daas
Frequently asked questions

Yes. We deliver this course for teams of any size, tailored to your organisation’s context and objectives. Contact us to discuss your requirements.

Social Media Strategy focuses on designing the strategic approach — landscape analysis, goal-setting and governance. This course focuses on platform-level execution — creating content, building communities and using analytics to improve performance across Instagram, LinkedIn, YouTube and X.

Yes. Social media platforms evolve constantly, and the course content is updated to reflect current best practice, features and algorithms for each platform covered.

Nothing specific is required. If you have a current project, challenge or organisational context relevant to the course, bring it along — the practical exercises can incorporate real-world scenarios.

Ready to develop your team?
Talk to us about scheduling this course for your organisation